Orders
Where is my order?
You can track your order by logging into your account on our website. Visit this link to log in and check your order status.
Once your order is dispatched you'll also receive an email with your tracking details.
Can I cancel or update my order?
If your order hasn’t entered production yet, we’ll do our best to help. Please contact us as soon as possible at info@caart.studio.
How can I open a trade account?
If you're a business requiring bulk orders for events, corporate gifting, or special occasions, please reach out to us at info@caart.studio
Shipping
Where do you ship to?
We currently ship to the UK only. We hope to be able to ship to EU and USA in early 2027.
How long will my order take to arrive?
Our cards typically take 1 working day to produce. During peak periods like Christmas, production may take 2–3 working days. Shipping time will then be added, depending on your chosen delivery method and location.
How much does shipping cost?
Shipping costs are calculated based on your location and order size and will be displayed during checkout.
Printing
What size are the prints?
CAART prints measure 148 x 210mm (A5).
What is an archival print?
An archival print (or archival pigment print) is a museum-quality fine art reproduction made to resist fading, yellowing, and deterioration for 100+ years. These high-resolution prints use pigment-based inks and acid-free, heavyweight paper.
How do editions work?
Every CAART print is numbered. How it's numbered depends on the edition.
Limited editions are capped. The product page will show the edition size, for example Edition of 100. Your print will be numbered within that run (02/100, 47/100, and so on). Which number you receive is allocated at production. Once the edition sells out, it isn't reprinted.
Open editions aren't capped by quantity, but by time. Your print will still carry its own number (01, 02, 03), so no two are identical, and only you will have yours. Open editions run for the life of the collection they belong to. Collections typically rotate monthly, and once an edition closes, it doesn't return.
In both cases, the number on your print is yours alone.